Customer Service Officer

Company Description

About Us

At Reboot Staff, we specialize in building meaningful connections between innovative businesses and top-tier talent. Our mission is to empower professionals and organizations alike by providing tailored staffing solutions that drive growth, adaptability, and long-term success. Based in Washington, DC, we are a forward-thinking team committed to excellence, integrity, and results.

Job Description

Job Description

We are seeking a Customer Service Officer to join our team in Washington, DC. The ideal candidate will play a key role in managing client interactions, resolving inquiries, and ensuring a high-quality customer experience. This position requires excellent communication, problem-solving abilities, and a proactive approach to client satisfaction.

Responsibilities • Handle customer inquiries via phone, email, and in-person with professionalism and efficiency. • Resolve complaints and issues promptly while maintaining a positive client relationship. • Collaborate with internal departments to provide accurate information and solutions. • Document and track customer interactions to ensure follow-up and resolution. • Identify opportunities to improve processes and enhance customer service standards. • Uphold company values and represent Reboot Staff with integrity in all communications.

Qualifications

Qualifications • Bachelor’s degree in Business Administration, Communications, or related field (preferred). • Minimum of 2 years of customer service or client-facing experience. • Strong written and verbal communication skills. • Ability to handle sensitive situations with discretion and professionalism. • Proficient in MS Office Suite and comfortable learning new systems. • Highly organized with excellent time management and multitasking skills.

Additional Information

Benefits • Competitive salary: $56,000 – $61,000 annually. • Opportunities for professional growth and career advancement. • Comprehensive training and development programs. • Supportive team environment focused on long-term success. • Full-time, on-site position in Washington, DC.