Customer Service Officer

Company DescriptionMake a real difference with MACSEYE as our Customer Service Officer, supporting families, services and school communities. You will work with internal stakeholders and staff to provide soluitions, create positive experiences and share information on enrolments, bookings, billing, processes and more.Why MACSEYE?Make a Real Impact: you’ll play a pivotal role in shaping the lives of children, supporting their development in a lively and supportive atmosphere.Supportive Team Environment: you will collaborate with a passionate and friendly team dedicated to excellence in early childhood education.Growth and Development: you have the opportunity to gain hands-on experience and advance your career with ongoing professional development opportunities in a thriving field.Job DescriptionDeliver exceptional service as the friendly first point of contact across phone, email, and digital channels. Tackle enquiries, requests, and complaints with efficiency and care, seamlessly redirecting complex issues to the right team. Act as a subject matter expert on the enrolment and booking process, supporting families and stakeholders with accurate information and guidance. Maintain strong internal communication and documentation to support escalation and referrals. QualificationsMinimum 2 years' customer service experience in an inbound call environment, with CRM or digital platform experience preferred. Strong IT proficiency, including Microsoft Suite, and a quick learner with adaptable problem-solving skills. Exceptional communication, active listening, and interpersonal abilities to engage empathetically with enquirers. Organised and detail-oriented, and able to thrive under pressure, meet deadlines, and handle changing environments with ease. Collaborative team player with a commitment to MACSEYE’s purpose, culture, and stakeholder engagement. Additional InformationWhat’s in it for you?Ongoing Training: Access continuous professional development and trainingInclusive Environment: Thrive in a welcoming, supportive workplaceCareer Advancement: Explore opportunities for growth and advancement within our organisationAbout MACSEYEMACSEYE is a pioneering organisation dedicated to establishing a network of early childhood and school-aged care programs across Melbourne Archdiocese. Our mission is to support every child in their journey to reach their full potential through programs that focus on holistic development, identity, health, and well-being.Guided by principles of child-centered care, collaboration, lifelong learning, and evidence-based decision-making, we partner with schools, parishes, and communities to foster a connected and supportive environment for children and their families.Join us at MACSEYE, where every day is an opportunity to make a difference.As a child safe organisation, MACSEYE prioritises the safety, wellbeing and protection of children in our care. We require applicants to undergo relevant child safety screening prior to appointment and for all employees to adhere with our child safe practices. We welcome applications from people from all ages, genders, cultural and linguistic backgrounds, religious beliefs, Aboriginal and Torres Strait Islander peoples, and people with disabilities.