Customer Service & Operations Associate

About SidekickAt Sidekick, our mission is simple: help people recover faster from persistent injuries. Trusted by Olympic champions and everyday athletes, our products have been featured in Men's Health, Running Magazine, and more. With 94% of users reporting relief from chronic pain, we're on a mission to become the go-to injury relief brand.Customer Service & Operations AssociateWe're looking for a proactive, detail-oriented leader to manage customer service inquiries and operations tasks. This role's primary focus is exceptional ticket resolution and identifying inefficiencies and implementing solutions to optimize customer service and operations workflows. You'll also oversee ERP tasks like managing inventory, credit notes, and branch transfers, ensuring smooth day-to-day operations.RequirementsKey ResponsibilitiesResolve an average of 24 tickets per hour while maintaining a 90%+ customer satisfaction scoreIdentify repetitive tasks and inefficiencies, and implement automation solutions or process improvementsRegularly update and expand the knowledge base to reduce ticket volume and improve efficiencyManage ERP tasks, including inventory updates, credit notes, and branch transfers, with 100% accuracyWhat We're Looking ForA self-starter who thrives in a fast-paced environmentProven ability to identify inefficiencies and implement automations or process improvementsStrong skills in creating and maintaining knowledge base content to streamline operationsCustomer service expertise with technical and process-oriented skillsExperience with ecommerce (Shopify, Amazon etc.)Experience with ERP systems and customer service platforms (e.g., Zendesk)Go-getter who strives to be better everydayBenefitsCompetitive compensationPerformance-based bonus payWork-from-homeDedicated, collaborative, and supportive colleaguesFast-paced, dynamic environmentCareer growth & ownership - Ample opportunities to take on new challenges and grow within the companySalary: $1000 USD/month