Customer Service Rep

在申请工作之前，请从本页右上角的选项中选择您的语言偏好。在《财富》世界 500 强组织探索您的下一个机会。 设想创新的可能性，体验我们有益的文化，并与才华横溢的团队合作，帮助您每天变得更好。 我们知道要引领 UPS 走向美好的明天，我们需要具有技能且激情满满的人才。 如果您具备领导自己或团队的素质和动力，那么我们会提供职位供您培养自己的技能并将您提升到一个新的水平。职务描述：Job DescriptionEnsure daily customer services and operations of both Air/Sea Import & Export requirements are met and executed in a timely manner.ResponsibilitiesKeep the pulse of customer satisfactionRespond to customer’s inquiries in a timely manner. Take the lead as a first PIC for customersWork with internal LFS external customers to create an exceptional customer service experienceManage account/customer expectationsWork with internal and external customers for Corrective and Preventative ActionsHelp craft and create KPI customer specific reporting and scorecardsBuild and maintain rapport with customers to fulfill their requirementsProcess Stock In/Out in SAPWork with LFS internal customers on process improvements Help craft account SOPs and Work InstructionsAssist in distribution and operations as neededRequirementsMinimum secondary education or GCE ‘O’ Levels2 years’ experience in handling Air and Sea operations with a focus on Customer ServiceProficient in both written and spoken English员工类型:永久UPS 致力于提供一个没有歧视、骚扰和报复的工作场所。