Customer Service Representative - 1st Shift (Remote)

Schedule:1st Shift: Mon - Fri, 8am - 5pm Eastern Time ZoneWhat you will do:As a Customer Service Rep I, you will provide customer services relating to sales, sales promotions, installations and communications.Validate the ship to and replenishment locations of orders with sales and operations partnersResponsible for all PO (Bill Only, Ship and Bills, GHX and other future EDI platforms) entry accuracy as the front line for data entry. This includes pushing back where the data that has been submitted is incorrect or subparCheck and validate accuracy of incoming surgery product usage casesBe the customer-facing voice and develop creative solutions to customer issues. Provide phone support for inquiries from sales and healthcare professionalsKeep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions takenProvide proactive updates on order status to accelerate billing processSupport Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with salesBuild relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process; following up to collect purchase orders and clarify discrepanciesSupport Sales Reps in case of product usage pricing or discrepanciesWhat you need:RequiredHigh School Diploma or GEDTwo (2) years’ relevant work experiencePreferredExperience as account representative; Oracle$20.08/hr. – $32.87/hr. plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factorsThis role will be posted for a minimum of 3 days.Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.