Customer Service Representative - (Portuguese/English)

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.ResponsibilitiesHandle high amounts of live chat and incoming emailsProvide accurate, valid and comprehensive informationFollow communication procedures, guidelines, and policiesSupport other business units with customer liaison, accurately document customer requestsManage complaints, provide proper solutions and options within the time limits; follow up to secure resolutionGo the extra mile to engage customersRequirementsCollege degree or aboveFluent Portuguese language, and advanced English is required to effectively coordinate with partners and stakeholdersMinimum 1 year experience in customer service, preferably in finance or e-commerce industryOutstanding new graduates are also welcomed to applyHigh level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spiritAbility to work under pressure, strong communication skills and exceed beyond expectationPassionate for customer service industry and can accept to work under different work shiftsPositive about the crypto industryWilling to work weekends and irregular hours which will include night shiftsWhy Binance Shape the future with the world’s leading blockchain ecosystem Collaborate with world-class talent in a user-centric global organization with a flat structure Tackle unique, fast-paced projects with autonomy in an innovative environment Thrive in a results-driven workplace with opportunities for career growth and continuous learning Competitive salary and company benefits Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice .We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.