Customer Service Representative- L1

Job description:Job Description Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative for our Human Resource Outsourcing Business into a B2B campaign.͏ Principal Responsibilities:Customer Service through calls, Chats & emailsEnsure timely and accurate service delivery at defined productivity levelsBuild client & domain knowledge to be able to deliver a resolution on the first conversationEnsure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer EffortTo strive to create a healthy and fun filled Environment in the teamDisplay interpersonal skills in handling the day-to-day operations on the floorAdhere to Customer Service Attendance & Accountability policiesExecute issue /query resolution and ensure proper documentation & follow-upMaintain Internal & Client level delivery quality on calls, chats & email conversationsIdentify, share and support operational improvements͏ Critical Skills Required:Very Good written & spoken communication skillsShould be flexible to work in rotational shifts in 24*5 work environmentProficient in computer usage and Basic knowledge on MS OfficePro-active & Positive AttitudeAbility to Work efficiently and effectively in a teamExcellent Customer facing Skills and Ability to build RapportShould have the ability to escalate issues with a view to bringing about a win-win resolution͏ Education Eligibility:Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.)Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can applyLocations and Shifts:GurugramUS Shifts – Evening/Night Shifts for 5 Days a week with 2 fixed offs͏ Perks and Benefits:Both sides Transport facility provided by the organization without any cost (current address must fall in a hiring zone)Health Insurance at nominal rates facilitated by the organizationRegular Rewards and Recognition programmesCareer mapping and growthRegular Learning & Development initiativesFurther Education assistance programmes Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.