Customer Service Representative- Part- Time

About UsRB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.About The TeamWe conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives. Job DescriptionThe Part-Time Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.ResponsibilitiesResponsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each saleActively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etcResponsible for processing payments from successful biddersProvide customers with information about auxiliary servicesEnsure that superior customer service is always delivered to all customersActively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customersPerform other duties as assigned Qualifications Previous work experience where you worked in-person with customersExperience using computers, and able to learn to use new technology and softwareExcellent keyboarding skills for data entryA commitment to providing fantastic customer serviceAble to work well and maintain a positive attitude in high-pressure situationsA friendly, outgoing, patient personalityYou thrive working as part of team, pitching in wherever you’re needed