Customer Service Representative

This is a full remote opportunity.Customer Engagement Capabilities: Agents shall possess excellent interpersonal and communication skills, enabling them to build rapport, establish trust, and provide proactive, solution-oriented support to merchants.Analytical and Critical Thinking Skills: Agents must demonstrate the ability to analyse operational data, including order history and key performance indicators, to identify performance issues and early indicators of potential churn.Sales and Negotiation Competence: Agents shall be capable of articulating the value of the Bolt Food platform to merchants, with the ability to engage in commercial discussions where necessary to support retention and reactivation efforts.Technical Proficiency: Agents must be proficient in the use of customer relationship management tools (e.g., Salesforce), reporting platforms (e.g., Looker), and communication tools (e.g., Outreach, WhatsApp), or any equivalent tools as designated by Bolt.Adaptability and Agility: Agents shall have the capacity to perform effectively in a dynamic, fast-paced environment, with the flexibility to adapt to changes in processes, tools, and merchant needs.