Customer Service Representative

If you haven't heard of Amer Sports before, you've definitely heard of our internationally recognised brands including Wilson, Salomon, Arc'teryx, and Atomic. Our brands specialise in high-performance, technical sports equipment and apparel, and encourage users to get outside, keep active and have fun - whether they are playing tennis or golf in the summer, or skiing in the Winter. Combine your skills and passions into one in this fast-paced and rapidly growing business, with countless possibilities for personal career development!We're excited to be recruiting for a Customer Service Representative role within our Moorabbin Head Office to focus on our own Retail stores across all Salomon and Wilson. This is a pivotal role that willrequire superior organizational and communication skills, and an interest in our brands / sport / the outdoors will ensure you are aligned to our company culture.RequirementsResponsibilities will include:Using SAP and Microsoft OfficeResponding to our Retail Stores enquiries via telephone and email to provide problem resolutionApproving and processing replacement products or value credit to consumersPreparing stock for return to inventoryInvestigating repair options for itemsGathering information and reporting on feedback from customersPreparing reports for vendor claimsExtensive liaison with various departmentsWorking in a small team, the role will require adaptability, flexibility and a high degree of communication to ensure customer satisfaction is guaranteed and processes are adhered to. Experience of working in the sporting goods industry will be highly regarded.BenefitsWhat's on Offer (this just touches on some of the benefits and perks!)Competitive salary, bonus and allowancesFree product and generous allowances to get you kitted out for all your sporting adventures!Flexible, family and pet friendly working environment, including additional school holiday flexibility / supportWork in a state-of-the-art 6-star energy efficient facility, with a huge business focus on environmental and social strategiesFree Access to a gym, weekly HIIT classes, table tennis social competitions and moreSupport in career development, wellbeing and personal growthRegular staff activity days, including camping, snow trips, fun runs and more!Company supported volunteering programModern open plan office located in a developed hub of Melbourne's South Eastern Suburbs with free parking!So, who's keen? We're looking to bring on board a highly effective and proactive individual who has experience of providing outstanding customer service and resolving problems. Candidates who have knowledge of our products are encouraged to apply.No candidate will meet every single desired skill and qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!Apply today with your CV and cover letter.