Customer Service Representative (Calgary Sunridge)

Who we are:At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.The position: As a Customer Service Representative you will be the first point of contact, creating a positive and lasting impression of our company and brand. With a "people-first" attitude, professionalism, and patience, you'll go above and beyond to provide tailored solutions, ensuring every customer feels heard, valued, and supported.What we offer:We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:Health & dental benefitsPersonal care days Statutory holidays off Employee & family assistance program Employee discounts What you'll be doing: Assist and greet customers, both in person and over the phone, ensuring a welcoming and professional experienceBook deliveries and coordinate scheduling to meet customer needsAccurately and efficiently process customer payments and type up invoices — a minimum typing speed of 40 words per minute is required to meet operational standardsMaintain organized records and manage filing systemsCollaborate with sales consultants and team members to provide optimal solutions and supportWhat you need to be successful: Demonstrate a strong work ethic, punctuality, attention to detail, and a genuine desire to help peopleProactively provide input and recommendations to enhance the customer experienceCollaborate with various departments to resolve customer issues efficiently and effectivelyQuickly learn and adapt to computer software and systemsExhibit outstanding oral and written communication skills while working effectively within a diverse teamAvailability:This is a full-time position and will require you to be available:Monday to Sunday from 10:00am to 6:00pmCompensation:$16/hrWe value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.