Customer Service Representative

Business UnitCubic Transportation SystemsCompany DetailsWhen you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.Job DetailsJob Summary: Provides service to customers who require assistance with issues involving their fare media consisting of invoices, accounts and retail purchased transponders. Responsible for providing professional, knowledgeable, and courteous in person support to all account holders, patrons, and transit operators. This position typically works under close on-site supervision and direction.Hours are 9:45am - 6:15pm Monday -Friday on siteEssential Job Duties And ResponsibilitiesCall and greet customers from a lobby queue systemProcesses all information, requests, documents, and money transactionsPerforms all assigned tasks as quickly and accurately as possibleHandles customer settlements, escalations and disputes as neededFollows all established policies, procedures, and written/verbal instructionsEnsures all assigned issues are updated and resolved as efficiently and as quickly as possibleAnswers all inquiries related to fare mediaProvides in person customer service handling cash transactions dailyReconciles cash drawer at the end of each shiftReconciles personal assigned inventory at each shiftMay need to conduct weekly or monthly inventory audits as requestedMinimum Job RequirementsHigh school degree, or equivalent, plus two years’ experience in a Retail or Customer Service environment. Some college coursework preferred. Must be a good team player. Must possess a positive attitude. Must excel in a fast-paced environment. Able to work and respond in a high-volume situation. Willing to work extended hours. Ability to type 40 plus word per minute (WPM) preferred. Proficient in Microsoft Office is a plus.‎Cubic Pay Range$18.00 - $21.00 + benefits.‎The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.‎‎Worker TypeEmployee