Customer Service Representative

Fluency in German both spoken and written, along with solid English skills Customer Service Representative Daily Banking (all genders)Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?As a Customer Service Representative, within our Daily Banking team and you will play a central role in supporting our customers.As the first point of contact, you focus on addressing concerns from various channels and ensure a positive customer experience.We firmly believe that personalized customer experiences are at the heart of our actions.Therefore, we are looking for curious, honest, and passionate individuals who are motivated to contribute and further develop their skills in customer service.1 – 3 years’ experienceManage issues via email on ticketing system (no calls)Interaction with internal teams like Fraud, KYC, etc.Job responsibilities:Serve as the first point of contact, assisting our customers and helping them resolve their concerns.Address general inquiries or provide support with our digital services, acting as a reliable contact with care.Ensure a satisfactory interaction and build close relationships with our customers through your commitment.Contribute to shaping the future of banking and actively support the growth of the company.Required qualifications, capabilities, and skills:Prioritize people by collaborating with both customers and colleagues in a partnership-oriented manner.Demonstrate a strong service mindset and an affinity for digital service offerings.Fluency in German both spoken and written, along with solid English skills.Value and contribute to a positive work environment.Embrace continuous development, view change as an opportunity, and actively participate in shaping it.Preferred qualifications, capabilities and skillsExperience in customer service in financial industry.Work Mode:Mon – Sat : 8am – 8pm (two shifts) – ex: 8-4 MTW and 12-8 TFS based on customer volumesShift rotation every 3 weeksHybrid model initially: 3 days from client office + 2 / 3 days WFH.WFH : laptops, headsets will be provided; internet not provided.