Customer Service Representative

Job Title: Customer Service Support (Mandarin/ Cantonese)- Social media Company: TeleperformanceLocation: PenangLanguage Requirement: Mandarin (Native)Salary: Up to RM 4,500 (including language allowance)Start Date: October & NovemberShift: Rotational 24/7 (5 days on, 2 days off)Experience/Industry Preference: Hotel Management, Education, BankingJob SummaryProvide customer service support for SG Reservation clients, assisting with inquiries and reservations in Mandarin.Key ResponsibilitiesHandle customer inquiries via phone, email, and chat.Assist clients with reservations, bookings, and related queries.Maintain accurate records of interactions and transactions.Ensure compliance with company policies and service standards.Escalate and resolve issues as needed to maintain high customer satisfaction.