Customer Service Representative

Customer Service Representative (Remote)Location Requirement : MUST be located in Ontario, CanadaCompany: Aspire Lifestyles Americas, Inc. Job description:Aspire Lifestyles Services Limited is looking for passionate, customer-focused professionals to join our team as Remote Lifestyles Concierges! If you thrive in a fast-paced call center environment and love helping others, this is your chance to build a rewarding career from the comfort of your home.Why join us?Full-time, 8-hour shifts with a fixed schedule (up to 40 hours/week).Competitive pay: $20.00/hour + monthly performance bonuses.$2.00/hr shift premiums for all hours worked after 7pm ET.Comprehensive benefits plan after only 30 days of employment.Opportunity to participate in our RRSP program with company match after 1 year.Paid training and time off.Career growth opportunities in a supportive, inclusive environment.No sales required.Schedule Requirements:Must be available for full-time work.Afternoon, evening, and weekend availability required.Here's what you bring to the team:The passion to always put the Card Member's experience at the forefront of everything you do while maintaining a positive and professional attitude.The ability to think outside of the box and go above and beyond to provide customer satisfaction.Strong internet skills - Proficiency in navigating multiple systems simultaneously.Experience working in a fast paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone and email).Work-from-Home Requirements:Private, distraction-free home office with a lockable door.MUST have a Smart Phone that can operate the most up to date operating system.High-speed hard wired ethernet internet connection (minimum 25 Mbps download / 5 Mbps upload). Please note that you cannot use Wi-Fi or Wi-Fi Pods/extenders.No satellite internet connections.Qualifications:High school diploma or equivalent is required.2 years of customer service experience required.1 year of Call Center experience required.Prior experience in the Hospitality or Travel industries preferred.Must be able to pass a pre-employment background screening.Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.