Customer Service Representative

Our client are a well established Financial institution that are now looking to build on their existing team who will provide quality financial services to their clients.You’ll play a key role in ensuring everything runs smoothly behind the scenes. Whether interacting with customers in person, over the phone, by email, or through post, you’ll provide friendly and efficient support to make every interaction a positive experience.Key Responsibilities:Respond to incoming member queries via phone, email, and postOpen new membership accounts and welcome new clients.Process transactions, member documentation, loan applications, and other administrative tasksProactively update and maintain client informationUse quick and creative problem-solving to resolve client issuesHelp to build strong relationships and rapport with clients.Contribute ideas and suggestions to improve processes and service deliveryKey Attributes:Excellent Customer Service SkillsProblem Solving SkillsHas strong attention to detail and excellent communication skillsQFA Qualified or Willing to work towardsAttention to DetailWhat's on Offer: Competitive SalaryGreat work environmentGood Career ProgressionPensionIncome ProtectionIf you think this Job Opportunity is for you please apply through the portal or if you would prefer you can get in contact with me through email: Pdonaldson@eirkoo.ie