Customer Service Representative

Job DescriptionThe main purpose of the job is to provide Customer Service Excellence to GAC customers consistently day in day out.The job exists to grow profitable revenue and meet specific company objectives by focusing on Customer Service Excellence, customer retention, development, and acquisition of new business.The job contributes towards achieving the target revenue of the Division by creating a profitable customer relationship with existing clients, growing their business, and bringing in new customers.Job DescriptionMaintain existing client basePre-empt customer queries & concerns.Respond to customer’s requests in a timely and accurate manner while demonstrating a high level of customer service empathy & professionalismEnsure smooth & timely process flow updates with no delays/ inaccuracies in document submissions, etc.Track & trace as required. Operating systems data entryEnsure accuracy & timely data entry into GAC operating system as well as 3rd party online systems to avoid future financial implications. Ensure omission of errors & accuracy in billingVerify job costs allocations, provisions, billing amounts with prompt escalation in case of any errors noticed.Ensure prompt passing of files for raising invoices & e-billing/ dispatching. Reporting requirementsEnsure prompt & accurate daily, weekly, monthly reports as is required. Either internally by department heads/ others or externally by customers. Strategic thinking on workflowProvide high standard of service to client’s while continuously looking at where we can improve our internal processes for increased efficiency. Compliance with various authoritiesCompliance with port, customs, airport authorities, overseas authorities involved in international tradeJob RequirementsMinimum Diploma / Degree Holder in Logistics, Supply chain, Shipping or similar fieldMinimum 3 years relevant working experience in the freight forwarding industry in similar position.High level of industry knowledgeExcellent communication skills in English & Bahasa Malaysia (Writing & Speaking)Proficient in Microsoft Office and ability to learn new software quicklyAdditional values:-Positive attitude with very high level of enthusiasm. Excellent team player.