Customer Service Representative

Job DetailsDescriptionSummary:Customer Service Representatives will deliver world class customer service via phone and e-mail, to our existing and future customer base. They will ensure that all purchase orders received from customers are processed on the same day that they are received. They are also responsible for providing timely responses to inquiries from customers both internal and external. Deliver excellent customer service while increasing customer satisfaction, enhancing relationships and delivering expert problem resolution.Key ResponsibilitiesProcess and analyze large quantities of customer purchase orders accurately and efficiently within 24 hours of receipt and check for completeness of dataresponsible for the follow-up of the entire order processcooperation with multiple Account Managers and distributors within a certain region in the commercial and administrative fieldQuickly answer incoming customer inquiries through phone calls, emails and ticketing systemsEfficiently gather information internally and externally to provide timely information to customers regarding order statuses and other general inquiriesWork cross functionally with other departments to provide excellent customer service.Adhere to all procedures, guidelines, and policies in all daily activitiesContinuous self-development of working methods within own regionProfileAbility to follow instructions and to communicate effectively, verbally and written.Ability to perform day-to-day duties with precision and accuracyAbility to multi-task, prioritize, and manage time effectivelyAdaptable to changeAdministrative and commercial education /Proficiency using computers, Microsoft Office, ERPs systems; SAP experience preferred.Strong critical thinking and problem-solving skills.Previous experience with order entry and customer servicePrevious experience handling incoming and outgoing phone calls.Strong interpersonal skillsHave a proactive attitudevery good command of the French, English and Dutch language