Customer Service Representative

We’re looking for a friendly, solutions-oriented Customer Service Representative to support customers via email, chat, and phone. As part of a startup, you’ll help shape our support processes while troubleshooting issues, documenting interactions, and collaborating with internal teams to resolve problems quickly. The ideal candidate has 2+ years of customer service experience, thrives in a fast-paced, dynamic environment, and communicates clearly.What You’ll DoReply to customer questions by email, chat, and phone.Take ownership of each issue from first message to final solution.Give clear, step-by-step guidance and escalate when needed.Keep accurate notes and tags in our support system.Spot repeat problems and suggest updates to guides and templates.Work with Product, Sales, and Operations when a customer needs something they control.Follow our privacy and security rules.What You’ll BringAt least 2 years in a customer-facing support role.Clear, professional writing and speaking.Patience, empathy, and good judgment.Strong organization and attention to detail.Comfort using online tools and learning new software.Reliable attendance and punctuality.Nice to HaveExperience with popular help-desk toolsExperience supporting software or a complex product.Basic troubleshooting (logins, browsers, account settings, orders, refunds).Location & ScheduleFully RemoteBased in the United States