Customer Service Representative

Open positionCustomer Service RepresentativeKirkniemi MillThe Kirkniemi mill in Lohja produces approximately 750,000 tonnes of high-quality magazine papers annually, which are used in publications around the world.Position descriptionWe are looking for a Customer Service Representative to strengthen the Customer Service Team in Nordic and Baltics/UK Sales Office located at Kirkniemi mill. The focus in this position will be on customer service for the UK market.More specifically, you willmanage enquiry to invoice process for your customers including delivery follow-up.be the primary customer service contact person for your customers.be proactive in handling customer requests.quickly find solutions for customer needsmanage customer specific stocks and call-offs from stock.monitor customer payments.update customer data (SAP sales system and Salesforce CRM solution).provide customer support through email, Teams and phone calls.collaborate closely with the sales team to ensure smooth operations.be an active member in the Customer Service Team.have flexible working hours up to 18:00-18:30 on a rotation basis due to time difference to UK.Main contact pointsCustomersSales Managers and Technical Customer Service in the sales officeProduction planningTransportation planningForwardersCredit controllersQualifications & ExperienceYou have a commercial education (e.g. Bachelor of Business Administration).You have excellent English skills.You have good IT skills (MS Office, SAP).You have good understanding of sales and supply chain processes.ProfileYou have good communication and interpersonal skills.You are business minded, customer and service oriented.You are a fast learner and motivated by precise system-based work.You approach challenges with a proactive mindset.You thrive in a fast-paced dynamic multicultural environment.You are an effective team player, always ready to help others.We offer youKirkniemi paper mill is the world's largest producer of printing papers, offering you opportunities to develop yourself. In your work, you are able to create new ways of working at great mill and work community. Your work location will be located in Kirkniemi, Lohja but you can also be hybrid when separately agreed.We take care of our personnel comprehensively, offering various staff benefits, hobby clubs, a gym located at the mill and Mehiläinen health care which is located at the mill site.For further information, please contact. Jaana Kankainen, Customer Service Manager, email jaana.kankainen@sappi.com or tel +358 50 381 9376.Please send your applications via Sappi Career Portal by 31st October.A prerequisite for the continuation of the employment relationship of the person selected for the position is a suitable statement on the employment inspection and a successful drug test during the probationary period.D&IDiversity enables us to unlock the full potential and competence of our personnel. We encourage diversity of thought to foster successful collaboration and innovation. Inclusion is part of our company culture, where everyone feels valued and works together with success. All qualified applicants will be considered, regardless of background and personal qualities.