Customer Service Representative

Job Title: Front Office ExecutiveLocation: Slough, London, United Kingdom Work Model: Fully Onsite (5 days per week) Job Type: PermanentRole Overview:We are seeking a dedicated and customer-focused Front Office Executive to join our team in Slough. This role is responsible for delivering exceptional customer service to both personal and business customers, handling queries via phone and live chat, and ensuring a seamless and professional experience at every interaction. The ideal candidate will be detail-oriented, proactive, and passionate about helping customers achieve their goals while maintaining the highest standards of service quality and compliance.Key Responsibilities:Handle customer interactions via phone and live chat, providing first-contact resolution and excellent service.Understand customer needs through effective questioning and deliver timely, fair, and accurate solutions.Manage both simple and complex customer queries, including business transactions, payments, and account support.Handle customer complaints empathetically and ensure resolution within regulatory and compliance standards.Maintain high attention to detail in all communications, particularly written correspondence via live chat.Demonstrate resilience, professionalism, and efficiency when managing multiple customer interactions.Identify opportunities for process improvements and educate customers on self-service options.Ensure adherence to compliance and risk management procedures to safeguard customers against fraud.Meet daily and monthly performance targets, including customer satisfaction, quality assurance, and accuracy metrics.Contribute positively to team goals and support colleagues in achieving shared objectives.Skills & Competencies:Excellent communication skills (both verbal and written).Strong problem-solving and decision-making abilities.Ability to manage customer complaints with professionalism and empathy.Resilient and adaptable in a fast-paced, high-pressure environment.Strong attention to detail and ability to multitask effectively.Customer-first mindset with the ability to build rapport and trust.Why This Role Matters:As a Front Office Executive, you’ll be the voice of our organisation — ensuring customers receive consistent, high-quality service. Your role directly contributes to customer satisfaction, loyalty, and trust. You’ll have opportunities for personal growth, continuous learning, and career progression within a supportive and dynamic environment.