Customer Service Representative

Ready to join an international customer support team — fully remote — while helping children and parents have a smooth learning experience?Join Kodland, a global online school where kids and teenagers learn coding, math, and future-ready digital skills.Kodland is officially STEM.org Accredited™ — a globally recognized quality mark in STEM education.We’re looking for strong communicators to join our international support team and help families receive fast, clear, and professional assistance throughout their learning journey.💼 What You’ll DoRespond to parent and student inquiries through Omnidesk via chat and ticket supportAssist with lesson access, technical issues, payment verification, and account-related requestsCommunicate with parents in a professional, clear, and trust-building wayCoordinate with relevant internal teams when needed to resolve issues effectivelyHelp maintain a high level of customer satisfaction across the platform✅ What We’re Looking ForExcellent communication skills with a patient, solution-oriented mindsetStrong written communication skills for chat and ticket handlingBasic computer literacy and the ability to learn new tools quicklyAvailability to work 45 hours per week in scheduled shifts between 10:00 and 22:00Working schedule: 5 working days and 2 days off per weekPlease note: 40 hours are active working hours and 5 hours are break timeA suitable work-from-home setup: computer, headset/microphone, and stable internet connection🌟 Why You’ll Love Working With KodlandFixed salary + KPI bonus system — your monthly performance directly impacts your incomeFull-time remote work — clear workload, structured shifts, and stable schedulingInternational team — work with colleagues supporting families from different countriesTraining and development — structured hiring process, regular training, and clear performance expectationsCareer growth opportunities — strong performers can grow within an expanding global teamMeaningful work — support thousands of students and families throughout their educational journey💰 CompensationFixed salary plus a KPI-based bonus system. Full compensation details will be explained clearly during the interview process.👉 Apply NowClick Apply on LinkedIn and our recruitment team will contact you with the next steps.Kodland Recruitment Team