Customer Service Representative

Job Category: Customer ServiceJob Type: Full TimeJob Location: Colombia RemoteJob OverviewWe are looking for a friendly, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for our customers, providing exceptional support and ensuring a positive experience. The ideal candidate is an excellent communicator, a problem-solver, and passionate about delivering outstanding customer service.Key ResponsibilitiesHandle inbound and outbound customer inquiries via phone, email, chat, or social media.Resolve customer issues efficiently while ensuring a high level of customer satisfaction.Identify customer needs, clarify information, and provide appropriate solutions.Escalate unresolved issues to the appropriate teams and follow up to ensure resolution.Assist customers with orders, billing inquiries, product information, and returns.Ensure accuracy in data entry and maintain up-to-date customer records.Gather and record customer feedback to identify areas for service improvement.Collaborate with other departments to enhance the overall customer experience.Stay informed about company products, services, policies, and updates.Use knowledge effectively to guide and educate customers.Maintain detailed records of customer interactions, transactions, and resolutions.Prepare reports on customer inquiries, issues, and trends as needed.RequirementsProven experience in a customer service or similar role.Excellent verbal and written communication skills in EnglishStrong interpersonal skills and the ability to handle challenging situations with professionalism.Proficiency in using customer service software, CRM tools, and Microsoft Office Suite.Problem-solving and critical-thinking abilities with strong attention to detail.Ability to multitask and work in a fast-paced environment.A customer-centric mindset and a passion for helping others.