Customer Service Representative (Outpatient Clinic)

There is a place for you at Highland Rivers Behavioral Health!Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.Are you ready to make a Difference?JOB SUMMARY:The Customer Service Representative (CSR) is the face of Highland Rivers Behavioral Health. The CSR greets and directs individuals as they enter the facility. The CSR is knowledgeable in all programs and services provided at the facility.Duties and Responsibilities include:Must be customer service orientedPromptly answers, screens and processes telephone inquiries with strict adherence to confidentiality and policies and proceduresSchedule, reschedule and cancel appointments as neededReturn all telephone messages in a timely mannerProvides information on HRH programsCollects and enters the information of individuals served into the EHR system in a concise, thorough and accurate mannerIf applicable, ensures individuals are referred to the clinical team for triage.Responds to irate individuals in a calm and professional mannerMaintain current and up to date data concerning provider schedules, accepted insurance plans, and any pertinent informationScan paper documents in a timely manner.Collects all monies due to HRH and posts to Cash Sheet accurately.Checks in/out all individuals served in a timely manner.Completes the financial process accurately and in a timely mannerUpholds positive interpersonal relations among all team members.Use initiative and good, sound judgment.All other duties as assignedBenefits Health Insurance through the State Health Benefit Plan of GA Flexible Benefits such as dental, vision, life, critical illness, etc. Retirement Plan with employer matching 4 weeks of Paid Time Off with increase of accruals based on years of service 10 paid holidays 1 personal day Qualifying employer for Public Student Loan Forgiveness