Customer Service Representative

Primary Talent Partners has a 12-month contract opening for a Customer Service Representative to join a multinational airline company for an onsite position in Atlanta, GA. Pay: $18.80/hrContract: 12 months, extensions likely, conversion possibleType: W-2, cannot support C2C or provide visa sponsorshipOnsite: Onsite Monday - Thursday; Friday WFH RemoteLocation: 1021 N. Outer Loop Rd, Atlanta, GA 30354Summary:We are seeking a seasoned customer service professional to join our team. In this role, you will be the first point of contact for customers, handling inbound telephone inquiries with professionalism and care. You will also play a critical role in problem resolution, complaint management, and ensuring customer satisfaction and retention. This position requires not only strong communication skills but also the ability to think critically, remain calm under pressure, and act as a trusted representative of our brand.Job Description:Answer and manage incoming customer calls in a courteous, professional, and timely manner.Promote and educate customers on our products and services to ensure they receive maximum value.Investigate, research, and resolve customer issues, complaints, and escalations with a focus on long-term solutions.Document customer interactions accurately within internal systems for tracking and reporting.Collaborate with internal departments to ensure customer concerns are addressed effectively.Proactively identify opportunities to improve the customer experience and contribute to team process enhancements.Qualifications:High School Diploma required.8+ years of experience in a customer service role (call center, client relations, account management, or related).Proven track record of handling complex customer issues with empathy, patience, and professionalism.Strong verbal and written communication skills.Ability to multitask, prioritize, and remain detail-oriented in a fast-paced environment.Proficiency in Microsoft Office and CRM systems (Salesforce, Zendesk, or similar).Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com#PTPJobsPrimary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com#PTPJobs