Customer Service Representative

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care.Purpose:This position works with a professional team of physicians and other staff who are trained in the medical and surgical specialty of dermatology with the purpose to be patient focused with the objective of delivering superior patient care and ensuring a positive patient experience and outcome. The position serves patients and visitors by answering phones, assisting patients with registration and intake, scheduling appointments and taking payments over the phone and in person. This position is supervised by the Lead, Customer Service and/or Manager, Customer Service.Essential Duties and Responsibilities: Serves as first point of contact for incoming billing customer service callsProvides optimum customer service, including quality assurance, for all patient inquiriesAnswer high-volume incoming communications from customers/patientsReturns all phone messages within 24 hours of receiptMust be able to deal diplomatically with complaints and function well under pressureUtilize resources and conduct research to troubleshoot and resolve patient issuesReviews patient account data when interacting with patients to ensure that accurate information regarding patients' insurance and demographic information are correctly reflected on the patient's accountUpdates insurance and demographic information as necessary on patient accountsAccurately documents patient accounts of all actions takenSet up payment plans and take credit card payments over the phoneEffectively uses billing system to document patient accounts using proper grammar, spelling, and syntaxParticipates in special projects as neededMaintains regular and predictable attendanceAdheres to Code of Conduct and Mission & Value StatementIn addition to the above job responsibilities, other duties maybe assignedRequirementsHigh School graduate or equivalentKnowledge of health plan benefits (deductibles, copays, coinsurance) and eligibility verificationMust be able to read, interpret and explain EOBs and patient responsibility in detailEducation in medical billing or hold medical billing certification preferredMod Med/EMA practice management system experience is a plusBenefitsBenefits of joining Qualderm Partners: Competitive Pay - Attractive compensation to reward your hard work Comprehensive Health Coverage - Includes Medical, Dental, and Vision plans to keep you covered Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting Paid Time Off (PTO) - Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year Company-Paid Life Insurance - Peace of mind with basic life coverage, with the option for additional plans Disability Protection - Short-term and long-term disability coverage to protect you in unexpected circumstances Additional Wellness Plans - Accident, critical illness, and identity theft protection plans for extra security Employee Assistance Program (EAP) - Access confidential support for personal or work-related challenges Exclusive Employee Discounts - Save on products and services with special discounts just for you Referral Bonus Program - Earn bonuses by referring qualified candidates to join the teamQualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.