Customer Service Representative (SA/Colombia) 3 - 16213

Job Title: Customer Service RepresentativeLocation: Remote, South Africa or Latin AmericaCompensation: Competitive salarySchedule: Full-time, 40 hours per weekStart: ASAP.About Our ClientOur client powers white-label outbound calling for off-market real estate and home services clients. We support partners in real estate acquisitions, roofing, HVAC, solar, and related industries. The business is scaling quickly with 200-plus clients recently onboarded, and we are expanding our customer support team to keep pace.Role OverviewYou will be the first line of communication with clients. Your mandate: deliver A-player customer support that keeps fast-growing clients successful and retained. You will collect client assets, coordinate onboarding, liaise with internal operations to stand up dialers, and manage client questions and updates through resolution.Key ResponsibilitiesClient onboarding and enablementGather client assets and inputs: lists, target criteria, and dialer preferencesCoordinate with internal ops to set up dialers and upload listsConfirm go-live readiness and communicate timelines to clientsDay-to-day client supportOwn inbound support channels: email, chat, and scheduled callsTriage and resolve issues, or route to the correct internal teamProvide status updates, ETAs, and clear documentationQuality and retentionTrack tickets, trends, and recurring issues to propose fixesMaintain high CSAT through fast response and clear communicationProactively check in with high-growth accounts after onboardingProcess rigorMaintain accurate records in CRM or ticketing toolsFollow SOPs for list handling and dialer coordinationContribute to FAQs and internal playbooks as we scaleMinimum Qualifications2-plus years in customer service, client success, or account support at a BPO, call center, or SaaS companyExcellent spoken and written English. Neutral or near-neutral accentExperience coordinating between clients and internal operationsStrong organizational skills: you can manage multiple accounts under tight timelinesComfortable with dialer workflows, list management basics, and ticket trackingTech-savvy, quick to learn new toolsPreferred QualificationsExperience supporting clients in real estate acquisitions or home servicesFamiliarity with dialers and CRM or ticketing systemsSpanish fluency is a plus for LATAM candidatesPrior work with U.S.-based clientsSuccess MetricsFirst-response time and resolution time within targetCSAT and retention of assigned accountsOnboarding cycle time from asset collection to go-liveAccuracy and completeness of client documentationWhat We OfferHigh-velocity environment with meaningful ownership of client outcomesFully remote role with a global teamCompetitive monthly compensation: 1,500 to 2,000 USD depending on experience