Customer Service Representative

Vacancy Title: Customer Service RepresentativeVacancy Location: Athens, GreeceEngagement Type: Permanent, Full TimeYour CompanySurvitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.That's why the world's leading maritime; defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the UK Defence Employer Recognition Scheme.Your New RoleAre you someone who thrives on building relationships and providing exceptional service? Do you take pride in crafting a seamless and memorable customer experience from start to finish? If so, our Athens-based Customer Service team offers an exciting opportunity for you to grow alongside us. We're growing, and we want you to be a part of it!At Survitec, customer service goes beyond simply answering calls or managing orders - it's about becoming a trusted partner. Our team is central to supporting customers before, during, and after their purchases, ensuring they feel confident, informed, and valued throughout their journey. This role is about fostering real relationships, where your voice and expertise truly matter, not a typical call-centre environment.As a pivotal member of our growing team, you'll be responsible for all inbound and outbound customer interactions. Whether you're responding to enquiries, preparing quotes, processing orders, or resolving concerns, you'll be the person customers depend on. You'll also collaborate closely with our sales colleagues, using your deep knowledge of the company to act as a vital communication link that keeps everything running smoothly.This is not your standard customer service role; it's an opportunity to make a visible and lasting impact.What You Can Expect From The RoleKey Responsibilities and accountabilities:Respond to customer questions about our products and services Record and process quotes and orders, including custom and special ordersCo-ordinate with service administrators worldwide for smooth transaction of deliveries Make calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships. Act as a first point of contact for resolving customer queries / complaints Schedule follow-up actions and enter relevant information into the CRM Pursue Due Date Monitoring of vesselsProvide exceptional service to customers to encourage continued use of Survitec’s products and services Liaise with other departments to ensure (e.g. Sales, Finance) to ensure smooth service delivery. Track and manage customer orders to ensure timely delivery to portsYou will have the opportunity to develop in your role and will be and feel proud of the work you do. Working at Survitec is fast paced, challenging and incredibly rewarding. This is not just another job; this is your career.Essential CriteriaThe Experience, Qualifications and Skills You Will HaveExperience in a customer service focussed role Ability to build strong customer relationships and deliver customer-centric solutions DesirableExperience in Marine Industry Εxperience with Marine safety products and lifesaving equipment will be taken into consideration Familiarity with Salesforce or similar CRM platforms is a plusWhy You Should Work for UsAdditional day off to celebrate your birthdayCompany Anniversary Holiday BenefitHealth InsuranceTicket Restaurant CardTraining & Professional DevelopmentEmployee Assistance ProgrammeWorkplace Reward & Recognition schemeHow To ApplyPlease click Apply Now aboveIf you would like more information regarding this role before applying, please feel free to reach out to us via Linked In or via recruitment@survitecgroup.com.The safety of our colleagues and candidates is our top priority so for now, all interviews will be taking place via video call with our hiring managers.Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.