Customer Service Representative

Key Responsibilities* Supervise and monitor customer receipt and delivery operations for maintenance services.* Oversee the daily performance of maintenance technicians and service personnel.* Review and approve discounts related to warranty or repair return cases after verifying job order documents.* Manage spare parts coding and price updates on the Oracle system.* Follow up on customer complaints from both service and external sales clients, ensuring timely resolution.* Coordinate with the external sales department to ensure smooth operations at the branch.* Monitor daily product sales and outgoing orders from the branch.* Supervise customer service operations, addressing issues and ensuring service excellence.* Handle consumer protection complaints, working towards immediate resolution.* Track and manage spare parts inventory, ensuring availability based on sales volume and operational needs.* Prepare and submit spare parts procurement requests, including imports from international suppliers.* Conduct daily inventory checks of spare parts in coordination with the accounting department.* Prepare and submit daily reports covering sales, maintenance, customer deliveries, and receipts.* Develop monthly performance reports summarizing sales volume, repairs completed, and customer service activities.Job Requirements* Bachelor’s degree in business administration, Engineering, or a related field.* Minimum of 2 years in after-sales or service center management within the home appliances industry.- Experience with the coffee machines is highly preferred * Understanding of warranty management, inventory control, and customer service operations.* Familiarity with spare parts management and technical service documentation.* Proficient in MS Office and Oracle ERP systems for spare parts coding and pricing