Customer Service Representative

Team 360 Staffing is seeking a reliable and proactive Customer Service Representative to support our client, a leading provider of innovative and accessible CNC solutions. The ideal candidate will be responsible for delivering exceptional customer service, handling high-volume inbound calls, managing administrative tasks, and supporting customers with inquiries related to orders, products, or troubleshooting. You will play a key role in ensuring customer satisfaction while maintaining accurate records in the customer management system.Company:Team 360 Staffing is a trusted staffing and recruitment agency that connects job seekers with the right opportunities across various industries. You will be working for a company that creates powerful, affordable, and well-supported CNC solutions for makers, small businesses, and industrial teams. Their product lineup includes CNC plasma tables, gantry mills, press brakes, welding accessories, and integrated software, all designed to empower innovation and manufacturing accessibility.Benefits:Health insurance policy with Seguros BolívarPaid time offSalary: $700 - 900 USD (Depending on experience)Key Responsibilities:Handle high-volume inbound customer calls and email supportProvide timely and accurate responses to customer inquiries regarding products, orders, and technical supportMaintain excellent customer service standards while effectively resolving client issuesPerform administrative and data entry tasks, ensuring information is accurately logged in the systemUtilize CRM or ATS platforms (such as Microsoft Dynamics, Salesforce, or similar tools) to manage customer accounts and interactionsCollaborate with internal teams to escalate and resolve complex service issuesRequirements:Minimum 1+ years of experience in a call center or high-volume customer service environmentExperience with data entry and administrative proceduresProficient in using CRM, ATS, or customer management platforms (e.g. Microsoft Dynamics, Salesforce, SAP, etc.)Strong written and verbal communication skills in EnglishDetail-oriented with strong organizational and time management abilitiesAbility to multitask in a fast-paced environment and manage multiple customer requests effectivelyLocation: Medellín, Antioquia