Customer Service Representative/Teller - NEW PROVIDENCE, THE BAHAMAS

About the Role: Join our dynamic team at Fidelity Bank where we are constantly advancing to set new standards in banking through our people, our products, and our services, aiming for unmatched excellence in every interaction. We believe in cultivating a culture of continuous improvement, ensuring exceptional service that propels our bank to the forefront of the industry.We are seeking highly motivated professionals to join our team as Customer Service Representatives/Tellers. This role is an excellent entry point for individuals aspiring to build a career in banking. As a CSR/Teller, you will gain a comprehensive understanding of banking operations from the ground up. This one-year fixed-term contract offers a unique opportunity for individuals who excel to transition into full-time positions before the end of the contract. This position is available in New Providence, The Bahamas.Responsibilities:Customer Engagement: Greet customers warmly and assist them with their banking needs, ensuring a positive and professional experience.Transaction Processing: Accurately process deposits, withdrawals, payments, and other banking transactions, maintaining a high level of attention to detail.Sales and Cross-Selling: Identify customer needs and offer relevant bank products and services to meet those needs, contributing to sales targets.Problem Resolution: Address and resolve customer inquiries and issues promptly, ensuring customer satisfaction and loyalty.Compliance and Security: Adhere to bank policies, procedures, and regulatory requirements to ensure the security and confidentiality of customer information.Personal Branding: Project a professional image and embody the bank's values in all interactions, enhancing the bank's reputation.Team Collaboration: Work closely with colleagues to achieve branch goals and deliver exceptional service to customers.Key Competencies:Customer Focus: A genuine passion for providing outstanding customer service and the ability to thrive in a customer-centric environment.Sales Orientation: Strong sales skills with the ability to identify opportunities and close sales effectively.Attention to Detail: High level of accuracy in handling financial transactions and maintaining records.Communication Skills: Excellent verbal and written communication skills to interact with customers and colleagues clearly and professionally.Professionalism: A polished and professional demeanour, understanding the importance of personal branding and projecting the right image.Adaptability: Ability to thrive in a fast-paced environment and adapt to changing priorities and customer needs.Team Player: Collaborative mindset with the ability to work effectively in a team to achieve common goals.Qualifications:High school diploma or equivalent; additional qualifications in banking or finance are a plus.Previous experience in customer service, cash handling, sales, or banking is preferred.Proficiency in basic computer skills.Strong problem-solving abilities and a proactive approach to resolving customer issues.Benefits:Competitive salary.Comprehensive health, dental, and vision insurance plans.Retirement savings plan with company matching.Professional development opportunities..