Customer Service Representative

We are seeking talented individuals to join our dynamic team as Customer Service Representative. This is a full-time opportunity based in Davao City, Davao del Sur, where you will be responsible for providing exceptional customer service and support to our valued clients.Location: Davao CityFree Training OfferWhat you'll be doingHandling inbound and outbound calls from customers, providing prompt and efficient assistanceResolving customer inquiries and complaints in a professional and courteous mannerAccurately documenting customer interactions and following up on any outstanding issuesIdentifying opportunities to upsell or cross-sell products and servicesAdhering to all company policies, procedures, and quality standardsParticipating in regular training and development programs to continuously improve your skillsWhat we're looking forExcellent communication and interpersonal skills, with a strong customer service orientationFluency in both English and the local language, with the ability to speak clearly and confidentlyProficient in using computer systems and technology, with a quick learning abilityA calm and patient demeanor, able to handle challenging situations with poise and empathyCommitment to delivering high-quality work and a willingness to go the extra mile for customersPrior experience in a call centre or customer service role is preferred, but not essentialWhat we offerCompetitive salary and performance-based bonusesComprehensive medical and health insurance coverageOpportunities for career advancement and professional developmentSupportive and collaborative team environmentModern, well-equipped work facilities with comfortable amenitiesApply now and take the first step towards an exciting career with us.