Customer Service Representative (Travel Industry)

Customer Service Representative, Location: Tokyo, JapanTBO - (www.tbo.com)TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.The TBO journey began in 2006 with a simple goal – to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK & Europe, Africa, Middle East, India, and Asia Pacific.Today, TBO’s product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.TBO’s approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO’s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.What TBO offers to a Life Traveler in You:Your Leadership Acumen. Join the journey to create global scale and ‘World Best’.Yourself to do something path breaking. Be Empowered. The only thing to stop you will be your imagination.pandemic: travel space is likely to see significant growth. Witness and shape this space. It will be one exciting journey.a fastest growing B2B platform our priority is purpose-building scalable systems.industry leading technologies to support best-in-class business capabilities for high performing and scalable solutions.response to the evolving regulatory environment and helping to meet the firm's regulatory commitments by addressing internal and external commitments.Top Sights During Your Role Stay (Key Expectations):In-depth knowledge of day-to-day operations Sound knowledge of online hotel segment business module Knowledge of handling the relocations and escalations Ensure wing to wing resolution of customer escalations with utmost accuracy and deliver best service within timelines. Case Resolution and Root Cause Analysis. Ensure Process TAT are met Liaison with stake holders for the deviations. Service Nos Analyse Repeat escalation. Eliminate repeated errors made by agent by working closely with Quality and training team. Identify and initiate changes/improvements in process. Work proactively on probable escalation/Early Warning Signal triggers as per defined process Excellent communication, interpersonal skills with evidence of teamwork and collaboration. Why Check-In to This Role:Role, not just marginal impact. High visibility work areas which are mission critical with immediate impact on business.working with senior leadershipto learn and grow at rapid pace.-in-a-career time opportunity to deploy cutting edge processes from grounds-up. Strong conceptual exposure, where you would be challenged for concepts, strategy, innovation, and end user business results.assures 3X years of experience for every year of time spent with us, when compared to not just your peers, but also those who are few years senior.Do You Have What is Takes :(Must Haves)3 Plus Years experience in a Customer Service / BPO / Reservations Sales Role. Good Communication Skills. Travel Industry Experience preferred. Native Japanese and Professional English