Customer Service Representative

Role Purpose: To provide a range of customer services to a variety of regional customers, including sales order processing, invoicing, returns and complaint handlingPrincipal Accountabilities:(Areas such as planning, organising, directing, innovating, budgeting, staffing etc. as wellas meeting specific objectives within the job purpose.) Provides customers with product information, stock availability, pricing, quotationsand relevant documentation in a timely manner, liasing with other functions/teamsto co-ordinate responses as required Processes orders from order entry and acknowledgement through to invoicing;interpreting customer requirements and facilitating the process with internalstakeholders (Finance/Sales/Planning) to ensure orders are delivered to agreedtimescales at the correct price Processes customer returns and credits Liaises with customers to progress/resolve credit/debt issues as appropriate Processes and resolves customer complaints or distributes to requiredstakeholders for resolution, as required Maintains accurate records of pricing and customer data including interactions,transactions, contracts and complaints; gathers relevant customer demandintelligence offered by customers Manages consignment stocks day to day to ensure required stock is in requiredlocations to ensure customer service is delivered to required standards (as relevantwithin region) Identifies and supports continuous improvement opportunities within role andsupports wider continuous improvement opportunitiesExperience: Previous customer service experience desirable Demonstrable experience of working autonomously within agreed processes and procedures Strong ability to build good working relationships internally and externally Excellent communicator Ability to manage multiple activities at any timeAbility To Speak Korean, Chinese And English Is Essential.Victrex values diversity and encourages applications from all sections of the community.Please talk to us about flexible working.