Customer Service Representative

Company DescriptionWIBI - Want IT. Buy IT. is a global leader in the IT industry, specializing in retailing computers and accessories for over 12 years. Our mission is to combine cutting-edge technology with customer-focused solutions to deliver high-quality and affordable products, including Latest Gadgets, Accesories and Devices . At WIBI, we emphasize “What You See Is What You Get” to provide authentic, reliable, and satisfying shopping experiences. Dedicated to offering 24/7 online services, WIBI strives to be the go-to resource for all Information Technology needs worldwide.Role DescriptionThis is a full-time remote role for a Customer Service Representative. The day-to-day responsibilities include responding to customer inquiries, resolving issues, ensuring overall customer satisfaction, and delivering exceptional customer experiences. The role involves active engagement with customers to provide timely, accurate, and professional support on various platforms.QualificationsStrong expertise in Customer Service, Customer Support, and achieving Customer SatisfactionExperience in enhancing Customer Experience and managing customer interactions professionallyExcellent communication and interpersonal skillsAbility to multitask and adapt to fast-paced environmentsPrevious experience in IT retail or e-commerce is a plusProficiency in using customer relationship management (CRM) tools and softwareHigh school diploma or equivalent; Bachelor’s degree in a related field is preferredFluent English and Arabic