Customer Service Representative with Administrative Support

Job Title: Customer Service Representative with Administrative SupportLocation: Remote (Work from Home)Schedule: Monday to Friday, 8: 00 AM - 5: 00 PM (Time Zone based on franchise location)About Our ClientThey are one of the nation's leading fencing companies, delivering top-quality residential and commercial fencing solutions. They are known for their professionalism, efficiency, and dedication to customer satisfaction throughout every stage of the project—from first contact to final installation. Position SummaryWe are seeking a Customer Service Representative (CSR) with strong administrative skills to support our franchise operations remotely.

This role is ideal for someone with excellent English communication skills, a genuine sense of empathy, and a strong commitment to providing exceptional customer experiences. The successful candidate will be the first point of contact for customers and will also support the team with a variety of administrative tasks.

Key ResponsibilitiesCustomer ServiceRespond promptly and professionally to inbound calls, emails, and chats from potential and current customersClearly explain fencing services, products, timelines, and pricing (training provided)Schedule onsite estimates and coordinate follow-ups with the sales teamProvide compassionate and solutions-oriented support when handling concerns or complaintsFollow up with customers to ensure satisfaction and build long-term relationships Administrative SupportMaintain accurate customer records in CRM systems (e. g.

, JobNimbus, HubSpot)Assist in preparing and sending estimates, invoices, and project updatesSubmit utility locate tickets and follow up on permit applicationsTrack project progress and keep internal teams updatedOrganize and maintain digital files and job documentationGenerate summary reports and assist with light project coordination What We're Looking ForExcellent spoken and written English communication skillsA warm, empathetic, and customer-first approachHighly organized and detail-orientedComfortable handling multiple priorities in a fast-paced, remote work environmentTech-savvy and quick to learn new tools and platformsA self-starter who takes ownership of tasks and communicates proactively Preferred QualificationsPrevious experience in customer service, virtual assistance, or administrative supportBackground in construction, home services, or franchising is a plusFamiliarity with permitting processes and utility submissions is helpfulSpanish proficiency is a plus, but not requiredRequirementsMust have a professional remote work setup and reliable internetStrong Zoom presence and communication required - English (C1/C2)As part of the recruitment process, candidates will be asked to submit an introduction video