Customer Service Representative

We’re hiring a high-energy Customer Service Representative to be the friendly first point of contact on phone, email, and chat. You’ll qualify inquiries and book service and sales appointments while keeping data accurate and the process smooth.We want you to have fun and love what you do.Compensation$40,000 - $50,000 yearlyResponsibilitiesWhat You’ll DoAnswer inbound phone calls and respond to email/chat leads quickly and professionally.Qualify needs, set expectations, and schedule service/sales appointments in our calendar/CRM.Follow clear call flows and objection-handling to maximize book rate.Enter detailed, accurate notes, tags, and outcomes during/after each interaction.Monitor the lead queue and respond within the target SLA.Route escalations, warranty/billing questions, and complex issues to the right team.Perform light outbound follow-ups missed calls, web forms, reschedules, confirmations.Collaborate with dispatch/sales to keep the schedule optimized and customers informed.QualificationsYou’ll Thrive Here If You HaveExcellent phone presence conveys warmth and confidence, listens actively, and always has a smile in their voice.Typing & multitasking skills talk, take notes, and update systems simultaneously.Strong grammar/spelling for email/chat.Calm under pressure; solution-oriented with a positive attitude.Reliability and punctuality for a morning shift.Bonus Experience with Fieldpulse, GoHighLevel, or similar CRM/dispatch tools; home-services or appointment-setting experience.Requirements3+ years in customer service, call center, or appointment setting.Comfortable with scripts, objection handling, and fast data entry.High-speed internet and quiet workspace (if remote).Work authorization in the U.S.About CompanyAaron Overhead Doors is an employee-first company with a bold mission to be the best place to work in and around Atlanta. We believe culture isn’t just a buzzword — it’s our foundation, and we protect it fiercely. As a boutique garage door company, we specialize in high-end doors and screens for both residential and commercial clients. We value innovation, doing things the right way, and delivering wow experiences to our customers — and each other.We have three locations Buford, Buckhead, and Milton.Our Core ValuesRight Way Do it right the first timeLeadership Set the tone, raise the barInnovation Always be improvingDetails Matter Sweat the small stuffBelief in Our Brand Be a fan and a stewardGive Back Serve others with purposeHave Fun Laughter is part of the jobPositive Culture Lift the room, dailyBelieve in Our Heroes Our customers are the starsDeliver Wow Blow minds, not budgets