Customer Service Representative

Executive – Customer Service & Documentation - Location Dubai (Shipping Experience only required)Who we areHouse of Shipping provides business consultancy and advisory services for Shipping & Logistics companies. House of Shipping's commitment to their customers begins with developing an understanding of their business fundamentals. Currently we are hiring on behalf of our client, a leading global container liner company, for the position of Executive – Customer Service & Documentation based in Dubai. Client Name: Confidential (Liner Shipping Industry)Designation: Executive – Customer Service & Documentation (On Site)Location: DubaiYears of exp: Minimum 2+ years required from Container Shipping/Feeder or NVOCC industry onlyReporting to: Sales ManagerNationality:

Preferred Emirati, Egyptians, Filipino, Indonesian, Thai, African, Mayanna, SriLankan, Syrians, Lebanese, Jordanians, Sudanese, Chinese, Nepalis. Job purpose: The primary role of the Executive – Customer Service (SOC) is to effectively handle the front facing end to end activities of the sale and all the relevant interactions/ correspondence with customers/ internal stakeholders relating to booking release, invoicing, status etc. Customer Relations: Booking co-ordination with the customer for booking and booking related queries. Co-ordination with customers & operation team and follow up with them until the containers is loaded & discharge at destination.

Haz, Flexi, Special cargo (OOG) approval follow up with the Dg desk with all slot operators. Co-ordination with customers and Ops Team for issuing forms and for after cut-off Via permission & all terminal related queries and discrepancy. Providing information to customers relating to vessels update. Preparing Partner & DF customers Balance to load (BTL) allocation. Preparing Cargo Booking Forecast (CBF) as per partner format. Preparing rate sheet & update to pricing department for filing slot rate. Background and experience: Minimum 2 years’ experience in the Container Shipping industry. Export shipping Processes and Documentation working knowledge is a must.

MS Office Applications especially Excel. Dispute coordination, follow up on and closure: Timely action and escalation of complaints, potential issues related to late gate-in, trans-shipment delays, invoicing errors to concerned Stakeholders. Constant and urgent follow up with concerned internal/ external Parties to ensure timely and accurate info relayed back to Customer. Education requirements: Bachelor’s Degree or qualified professional. Language requirements: Good command of spoken and written English. Competencies and skills: Excellent communication, written and verbal. Pleasant, patient listening skills. Team Player, strong interpersonal skills. Customer Orientated. Attention to detail, error free working.

Work well under pressure in a fast-paced and professional environment. Flexible, willing approach to adjust to new Systems/ Processes, when applicable.