Customer Service Returns Operator

The role is responsible for managing returns from wholesale customers, working closely with the team and other departments to ensure that all processes run smoothly and are completed in a timely and efficient manner.Core Job ResponsibilitiesReceive and process customer return requests via email, phone, or online platformsVerify return eligibility based on company policiesProvide customers with return labels and shipping instructionsTrack return shipments and ensure timely delivery to the warehouseCollaborate with the warehouse to confirm the condition of returned productsEnsure items meet return criteria (e.g., unused, original packaging)Inform customers about the status of their returnHandle complaints or issues related to returns professionally and empatheticallyEnsure all return procedures comply with internal policies and legal requirementsGenerate reports on return volumes, reasons, and trendsSupport internal investigations for disputed returnsRequirements1 year of experience as Customer Service would be considered a plusEducation: at least High School DiplomaLanguages: fluent English (both written and spoken). Any other European language (German, Spanish, French, Russian...) will be considered as a plusProficiency with Microsoft Office suite, including good Excel skillsFast learner, analytical mindset, adapt to changes and work under pressureExcellent execution, high respect of deadlines and strong organizational skills, precision and attention to detailsStrong verbal and written communication skills and ability to tailor message to all levels in the business, including delivering clear and concise presentationsBenefitsAn International, fresh and dynamic working environment Physical & Mental Health programs, sustainable projects and workshop promoted by Guess CommunityArts, sports and social events outside the office, thanks to our Guess Fun activities!Training & Development platform and pathsDiscount on our products both online and in storesDon't miss your chance to join a progressive and sustainable global company, which is constantly looking for new challenges and opportunities to grow in a competitive and tough market.Guess promotes a people-first workspace, where their well-being and their development are part of the history and the success of the brand.Do you think we're a good match for you? Apply now to be part of our family!