Customer Service Solution Manager (Insurance Business)

Responsibilities :Strategic Planning and Goal Setting: Proven ability to develop comprehensive plans, set measurable goals, and monitor performance to ensure alignment with business objectives.Relationship Building: Strong interpersonal skills with a demonstrated ability to cultivate and maintain positive relationships with clients, partners, and team members to enhance collaboration and achieve mutual goals.Collaboration and Communication: Adept at fostering a collaborative team environment, with excellent verbal and written communication skills to ensure clarity and understanding across all levels of the organization.Data Analysis and Business Growth: Expertise in analyzing data to make informed, data-driven decisions, as well as in developing innovative strategies to drive business growth and enhance operational efficiency.Problem Solving and Creativity: Strong analytical and find effective solutions and creative problem-solving abilities. Monitor and analyze key customer service metrics, using insights to continuously improve response times, resolution rates, and overall service quality.Stay updated with industry trends and best practices in customer service and solution management, applying relevant innovations to the organization.Manage customer feedback loops and ensure continuous improvement of service delivery based on client input. Qualifications:Bachelor’s degree in Business Administration, Management, or related field (Master’s preferred).Proven experience (5+ years) in a customer service management role, preferably within the insurance or financial services industry. Simply knowledge of motor insurance products and general insurance products.Self-motivated with strong interpersonal skills and confident to work independently and take responsibilityCreative mindset with the ability to generate new ideas and solutions.Proven leadership skills with the ability to effectively manage teams.Experience in the insurance or financial services industry is an advantage.Location: Phaya Thai, Bangkok (On-Site 100%)Employee Type; Full-Time