Customer Service Specialist - FR, EN, PT

If you’re looking for a non-typical customer support role, this internship is for you. At Powerdot, we’re not about answering calls on autopilot or ticking boxes. We’re building something bigger: a future where charging your car is as easy and seamless as charging your smartphone.That means creating charging experiences where people already spend their time whether at the supermarket, the gym, or their favorite café. And that mission starts with great people like you.🚀 About PowerdotOur mission is simple (but ambitious): Accelerate Sustainable Mobility.We do this by investing in, installing, and operating EV chargers through a cutting-edge business model that helps businesses serve their customers better. Today, we’ve partnered with over 1,200 businesses across Portugal, Spain, France, Belgium, Luxembourg, and Poland, with more than 2,200 contracted locations.We are:🤝 Partner Obsessed – creating tailored solutions for our partners.💡 Problem Solvers – making EV charging simpler and more accessible.📈 Growth Driven – expanding our network, supporting our partners, and developing our people.🌟 What makes this internship unique?This is not your average support role. You won’t just be handling tickets you’ll be:Helping shape the EV charging experience for thousands of people.Working across borders in a multi-country operation.Gaining first-hand exposure to the fast-growing world of electric mobility.Joining a team where your ideas and curiosity are not only welcomed but celebrated.🛠️ What you’ll doSupport customers via calls and emails, always with empathy and clarity.Learn and use contact management and knowledge systems.Help investigate issues and contribute to troubleshooting.Escalate and prioritize critical cases to ensure smooth resolution.Share feedback and ideas to improve processes and customer experience.Document interactions and track trends that can guide our growth.🙌 What we’re looking forLanguages: Fluent in French and Portuguese (other languages like Poland or Spanish are a big plus!).Empathy: You genuinely care about creating a great user experience.Communication: Clear, engaging, and adaptable to different channels.Proactivity: You take initiative and stay resourceful in a fast-moving environment.Passion for Sustainability: You’re motivated by making a positive impact.Location: Based in Lisbon (or willing to relocate). Flexible to work rotating shifts.🎁 What you’ll gainPractical experience in customer experience within a high-growth international company.A chance to sharpen your communication and problem-solving skills in multiple languages.Real insight into the rapidly growing electric mobility industry.An environment where your ideas can help shape the way people charge their cars.📌 Internship DetailsLocation: Onsite in LisbonDuration: 1 to 3 monthsSchedule: 7-hour shifts between, 7 AM and 12 AM (Portuguese time), with 2 consecutive days off🌈 Diversity & Inclusion at PowerdotWe believe the best ideas come from different perspectives and experiences. That’s why we foster a culture of inclusion where everyone can thrive, challenge the status quo, and make a real difference.If you’re excited about electric mobility, passionate about helping people, and curious to grow in a supportive team, we’d love to hear from you.⚡ Join us and help make sustainable mobility a reality.