Customer Service Specialist - US. Account

Job Description🌟 Join Our Team as a Customer Service Specialist – U.S. Account! 🌟Are you passionate about helping people and delivering exceptional service?Do you thrive in a fast-paced, goal-oriented environment?If yes — we want YOU to join our growing team!We’re looking for a Customer Service Specialist who can manage high call volumes with professionalism, empathy, and precision — ensuring every patient feels heard, supported, and valued.This is your opportunity to make a meaningful impact while advancing your career in a collaborative, rewarding workplace.🚀 Key ResponsibilitiesHandle 70–100 inbound and outbound calls daily while maintaining top-quality service.Achieve a 90% call answering rate and meet all quality benchmarks.Provide clear, accurate, and empathetic support to patient inquiries.Redirect calls efficiently to the appropriate departments.Return voicemails promptly and professionally.Maintain an average call handling time of 2 minutes.Proactively reschedule appointments to prevent missed (“dead”) visits.Accurately add and manage patient appointments in the system.Support the manager with data updates, scheduling, and patient records.Build and maintain positive, respectful relationships with clinic staff.✅ QualificationsFluent in English (spoken and written).Excellent communication and active listening skills with a customer-first mindset.Positive attitude, adaptability, and strong problem-solving skills.Minimum 1 year of experience in customer service, tele-sales, or a related field.Willingness to work U.S. business hours (overnight shifts).Bachelor’s degree in any field (healthcare background is a plus).🌟 Preferred Skills & AttributesExperience supporting U.S.-based customers or working in healthcare.Tech-savvy, quick learner, and detail-oriented.Strong sense of responsibility and accuracy in scheduling.Professional and empathetic tone, especially in sensitive situations.🎁 What We OfferCompetitive salary and performance-based bonuses.Career growth opportunities and continuous skill development.A supportive, dynamic, and collaborative work environment.Medical and Social insurance coverage.