Customer Service Specialist

About The CompanyBarclays is a renowned global financial services provider with a rich history of serving customers worldwide. Committed to innovation, integrity, and excellence, Barclays offers a wide range of banking and financial solutions tailored to meet the diverse needs of individuals, businesses, and institutions. With a focus on digital transformation and customer-centricity, the company continuously strives to enhance its services and maintain a strong reputation in the financial sector. Barclays values its employees and fosters an inclusive environment that encourages growth, collaboration, and professional development.About The RoleWe are seeking a dedicated and empathetic Customer Service Advisor to join our team at Barclays. In this role, you will be the primary point of contact for our retail banking customers, providing exceptional support and guidance through various communication channels. Your primary responsibility will be to resolve customer queries, handle issues efficiently, and ensure a positive banking experience.This role offers an excellent opportunity for individuals with a passion for helping others and a desire to build a rewarding career in customer service within a leading financial institution. The position involves working a shift pattern between 7am and 11pm, including some weekends, with a starting salary of £26,500 and comprehensive benefits.QualificationsPrevious experience in customer service, retail, hospitality, or related rolesExcellent communication and interpersonal skillsStrong problem-solving abilitiesAbility to work effectively in a team environmentProficiency in digital communication channels and basic IT skillsFlexibility to work various shifts including weekendsDesirable: Experience in financial services or banking industryMinimum educational qualification: GCSEs or equivalentResponsibilitiesProvide exceptional customer service by responding promptly to inquiries and resolving issues across multiple communication channelsPersonalize interactions to meet individual customer needs, ensuring a high level of satisfactionCollaborate with internal teams such as sales, operations, risk management, and compliance to deliver seamless serviceSupport the enhancement of digital banking capabilities by identifying areas for improvement and assisting in implementationEnsure compliance with all regulatory requirements and internal policies related to customer care and data protectionHandle client requests efficiently, accurately executing transactions and providing relevant guidanceAssist in risk management and control processes to mitigate potential issuesParticipate in ongoing training and development programs to stay updated on banking products and servicesLead or supervise team members as required, supporting their professional growth and managing workload distributionBuild and maintain strong relationships with customers and stakeholders to understand and address their needs effectivelyContribute to a positive team environment by demonstrating Barclays’ core values of Respect, Integrity, Service, Excellence, and StewardshipBenefitsCompetitive starting salary of £26,500Comprehensive benefits package including pension plan, private medical insurance, life insurance, and income protectionFull training and ongoing professional development opportunitiesHybrid working model, allowing a flexible balance between home and office workSupportive and collaborative team environmentOpportunities for career progression within BarclaysEmployee discounts and wellness programsEqual OpportunityBarclays is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of race, gender, age, disability, sexual orientation, religion, or background. We believe that a diverse team fosters innovation and reflects the communities we serve.