Customer Service Specialist

Job SummaryJoin our dynamic team as a Policy Servicing Specialist where you will leverage your expertise in Life and Annuities Insurance to enhance our service delivery. With a focus on accuracy and efficiency you will manage policy servicing tasks using your proficiency in MS Office. This role requires excellent communication skills in English and offers a stable day shift work environment from our office.ResponsibilitiesManage and process policy servicing tasks with precision to ensure customer satisfaction and compliance with industry standards.Utilize MS Office tools to maintain accurate records and documentation of policy changes and updates.Collaborate with team members to streamline processes and improve service delivery in the Life and Annuities Insurance domain.Communicate effectively with clients and stakeholders to address inquiries and resolve issues promptly.Analyze policy data to identify trends and provide insights for process improvements.Ensure all policy servicing activities adhere to regulatory requirements and company policies.Provide exceptional customer service by addressing client needs and ensuring timely resolution of their concerns.Support the development and implementation of new policy servicing procedures to enhance operational efficiency.Monitor and report on policy servicing metrics to track performance and identify areas for improvement.Participate in training sessions to stay updated on industry trends and enhance your technical skills.Contribute to a positive team environment by sharing knowledge and supporting colleagues in achieving common goals.Assist in the preparation of reports and presentations for management review using MS Office applications.Engage in continuous learning to expand your expertise in Life and Annuities Insurance and related technologies.QualificationsPossess a strong understanding of Life and Annuities Insurance with practical experience in policy servicing.Demonstrate proficiency in MS Office applications including Word Excel and PowerPoint.Exhibit excellent communication skills in English both written and spoken.Show attention to detail and the ability to manage multiple tasks efficiently.Display strong analytical skills to interpret policy data and provide actionable insights.Have a customer-centric approach with a focus on delivering high-quality service.Be adaptable to changing processes and willing to learn new skills as required.