Customer Service Specialist (Fixed-Term Contract)

ERGO is one of the major insurance groups in Europe and part of Munich Re Group, operating in 25 countries. In Greece, through a comprehensive spectrum of insurance solutions we are aiming to make a meaningful impact in the lives of our 1.000.000 customers, by addressing their insurance needs in a human, transparent and simple manner. As a leader in the Greek market, we add value by delivering reliable products, simple procedures and outstanding customer experience. Are you interested to join our team? We are currently looking for a: Customer Service Specialist(Fixed-Term Contract)You will be part of a dynamic Customer Experience Team, aiming to deliver quality service as part of outstanding customer experience. You will communicate with customers and business partners via phone, email and chat to handle service requests and inquiries. Your Day-to-day:Achieve high rate on first call resolutionHandle both incoming and outbound callsHandle written requests and emailsPerform underwriting actionsHandle documents’ issuanceConduct 1st level troubleshooting and technical supportAssist customers and partners by providing product and service informationIdentify customers’ and partners’ needs to achieve satisfaction Assist with potential customer complaintsContribute to team effort by accomplishing related results Ensure compliance with relative policies and processes   What we are looking for:Proven working experience of at least 1 year in customer service Bachelor’s degree in insurance, Business Administration or related fieldInsurance CII Certification will be considered as a plus Excellent use of Microsoft Office Suite and familiarity with internal CRM applicationsAbility to work effectively, independently and collaboratively  Critical and analytical thinking and ability to achieve high quality results Excellent communication skills, writing and verbal, both in Greek and English What we offer:Dynamic Environment: Join a fast-paced environment in a leading multinational insurance company with a strong team culture.Competitive Package: Enjoy a competitive remuneration and benefits package, including a health and pension insurance plan.Career Growth: Access continuous learning opportunities and career development prospects.If you are a passionate professional, seeking for new opportunities, ERGO is the employer you are looking for!