Customer Service Specialist

JOB SUMMARYA Customer Service Representative (CSR) is responsible for providing excellent customer support by handling inquiries, resolving issues, and ensuring customer satisfaction. The CSR serves as the first point of contact for customers through various communication channels such as phone calls, emails, chat, or social media.Key Responsibilities:Respond to customer inquiries in a timely and professional manner.Provide accurate information about products, services, or company policies.Resolve customer complaints or concerns effectively and courteously.Document customer interactions and transactions using internal systems.Escalate complex issues to the appropriate department when necessary.Maintain a positive, empathetic, and professional attitude toward customers at all times.Meet or exceed performance metrics such as response time, quality, and customer satisfaction.Qualifications:At least a high school diploma or equivalent; college level or graduate preferred.Excellent communication skills (verbal and written).Strong problem-solving and multitasking abilities.Customer-oriented mindset and ability to handle difficult situations calmly.Basic computer literacy and familiarity with CRM or call center systems.Previous experience in customer service, sales, or BPO industry is an advantage but not required.Please note: the CSR role is on-site and follows a shifting schedule.Available sites:Quezon CityMakatiTaguigPasayMarikinaAlabangLipaPampangaIlocosCebuDavao