Customer Service Specialist

Job Title: Customer Service Representative Location: Jeddah, Saudi Arabia Employment Type: Full-timeJob Description: We are looking for a proactive and customer-oriented representative to join our team. The ideal candidate will be responsible for providing excellent customer service and ensuring customer satisfaction through prompt and professional communication across multiple channels.Key Responsibilities:Respond to customer inquiries via chat, email, and social media.Handle complaints and feedback professionally and efficiently.Follow up on existing orders or subscriptions to ensure customer satisfaction.Coordinate with other departments (Kitchen, Delivery, Technical Support) to resolve issues.Prepare daily or weekly reports highlighting frequent inquiries or recurring issues to help improve service quality.Requirements:Strong communication skills in Arabic and English.Previous experience in customer service is a plus.Ability to work under pressure and multitask effectively.Proficiency in using computer systems and customer support tools.