Customer Service Specialist

We are one of the leading Saudi fintech companies reimagining how people shop and pay - starting with Buy Now, Pay Later solutions tailored for the Saudi market. We empower millions of users and thousands of merchants - from iconic global brands to rapidly growing local businesses - with flexible payment options that drive customer satisfaction and business growth.About The RoleAs a Customer Service Specialist, you will be the first point of contact for our customers, ensuring that every interaction is handled with professionalism, empathy, and care. You will play a key role in building and maintaining strong customer relationships by responding to inquiries, resolving issues, and providing guidance about our products and services.What You'll DoHandle customer inquiries through phone, email, and chat in a professional and timely manner.Provide accurate information about products, services, and policies.Resolve customer complaints efficiently and escalate issues when necessary.Document interactions and feedback to help improve processes and customer satisfaction.Collaborate with internal teams to ensure smooth customer experiences.What We're Looking For2+ years of experience in customer service.Proven experience in customer service or a related field.Excellent communication and problem-solving skills.Ability to multitask, stay organized, and work under pressure.Familiarity with CRM systems and support tools is a plus.Strong team player with a positive attitude.Why MISpay?Be part of a mission-driven company changing how people shop and pay in Saudi ArabiaWork on exciting, large-scale systems used by millionsDrive innovation in the fintech spaceRemote-friendly culture with a high degree of autonomyReady to Shape the Future of Commerce? Join us in building the future of payments - one easy payment at a time.Job DetailsSeniority level: AssociateEmployment type: Full-timeJob function: Customer Service