Customer Service Specialist

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?  Position OverviewOur Customer Service Team, based in Rydalmere, is seeing a Customer Service professional to provide customer support in our Wholesale team to support our Galleries, Luxaflex and Independent customers.Responsibilities:Field queries via phone and e-mail Advise customers of orders on hold or out of stock productsFollow up outstanding order on hold responsesOrder parts and samples for customers as requiredAssess and raise Authorisation for Return (AFR’s) with customersInvestigating repairs and processing paperwork, with an understanding of product warrantyFollow up on urgent orders / Rework / Remake statusProvide support to the BSM for allocated StateChasing up of lost in transit orders or damaged productsFlexible in providing back-up support to the other customer service teams as requestedThe ideal candidate will have:Previous experience in a product-based Customer Service / Call Centre environmentExcellent customer service and telephone skillsStrong organisational skillsAbility to manage both internal and external relationships.Excellent written and verbal communication skillsExcellent time managementA high level of initiative and self-motivation.Perks:On-site ParkingHybrid WorkBe a part of a supportive, collaborative team where your contribution makes an impact.Enjoy generous discounts on our premium productsAccess to Social ClubIf you're eager to make a real impact in a fast-growing company with big aspirations and are ready to be part of something truly exciting and transformative, apply now and be a key player in Hunter Douglas journey to success! Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.#Australia By submitting your application below, you are providing your prior consent to receive SMS messages to notify you of any updates to your application status and to engage in discussion throughout your application process. You can cancel the SMS service at any time. Just text “STOP” to any of our texts to unsubscribe. Message & data rates may apply. Message frequency may vary. If you have any questions regarding privacy, please read our privacy policy, https://www.hunterdouglas.com/privacy-policy or terms of use https://www.hunterdouglas.com/terms-of-use