Customer Service Specialist

Job Title: Customer Service SpecialistJob Type: Full-timeDescriptionAbout UsWe are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, ensuring their inquiries and concerns are addressed promptly and effectively. You will play a crucial role in creating a positive customer experience, which is vital to our company's success.Department Emerald Logistix Employment Type Full Time Location Los Angeles, CA Workplace type Onsite Compensation $17.25 - $24.00 / hourKey ResponsibilitiesRespond to customer inquiries via phone, email, and chat in a timely and professional manner.Resolve customer complaints by identifying the issue and providing effective solutions.Maintain accurate records of customer interactions and transactions in the company’s database.Collaborate with different departments to ensure customer needs are met and service issues are resolved quickly.Offer product and service information to customers, helping them make informed purchasing decisions.Develop and maintain strong relationships with customers to increase loyalty and retention.Skills, Knowledge and ExpertiseHigh school diploma or equivalent; bachelor’s degree in a related field is preferred.Proven experience in customer service or a similar role is highly desirable.Excellent verbal and written communication skills with a strong focus on customer satisfaction.Strong problem-solving skills and the ability to handle challenging situations with empathy.Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.Ability to multitask and manage time effectively in a fast-paced environment.BenefitsOpportunities for career growth and development.Health, dental, and vision insurance options.Paid time off and holidays.A dynamic and collaborative work environment.About Hustle Notice BizWe specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.Apply Now